Tag: bad-customer-service
Ikea Update
An update on my earlier entry. We just finished eating dinner after our adventure with ellipticcurve at Ikea. Suffice it to say that we learned that Ikea (at least the Ikea in Burbank, California) does not believe in customer service. If an item was not self-service (i.e., most of their larger items), the wait to pick up the item was 4-5 HOURS. Yup. That’s right. We left Ikea at 5:30 PM, returned at 8:15 PM… and it item still wasn’t ready for pickup. It took Ellipticcurve having to go to the manger’s manager to get the item, and we walked out of there at 9:00 PM. This, of course, didn’t help the other 150 people that were still having around the waiting room. The manager2‘s response was essentially: wait, or come back tomorrow. No apologies, no offers of free shipping… nothing to actually show that the customer was the important party in the transaction. Suffice it to say that we won’t be going back to Ikea.
We did have a delightful dinner from Kabob House in Glendale. Kababs, rice, and baklava do a wonderful job of making one feel better.
Mumblefrotz Credit Card Snafu
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Back in February, my wife purchased some merchandise (over $300!) for our Temple gift shop, and paid for it on our credit card. When the merchandise arrived at the Temple office, they didn’t notice it had been prepaid, and paid for it again—by check, which has already cleared. Honest mistake, which we get to clean up.
Enter the complication: the company (actually, factory) in question is in Israel. They have one person who can speak English well enough to do the credit transaction. Working through a colleague in Israel, we’ve contacted the company. It appears this one person has been out sick over a month, and they don’t know when she will be back. They don’t know how to do the credit transaction, so they are sorry, but they are waiting for her to return.
I’ve just written to the credit card company, and hopefully this can be straightened out, but it is damn frustrating!
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