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Back in February, my wife purchased some merchandise (over $300!) for our Temple gift shop, and paid for it on our credit card. When the merchandise arrived at the Temple office, they didn’t notice it had been prepaid, and paid for it again—by check, which has already cleared. Honest mistake, which we get to clean up.
Enter the complication: the company (actually, factory) in question is in Israel. They have one person who can speak English well enough to do the credit transaction. Working through a colleague in Israel, we’ve contacted the company. It appears this one person has been out sick over a month, and they don’t know when she will be back. They don’t know how to do the credit transaction, so they are sorry, but they are waiting for her to return.
I’ve just written to the credit card company, and hopefully this can be straightened out, but it is damn frustrating!
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