Remember yesterday when I complained about the poor interface for the Metro TAP card. I just attempted to add a student pass to my daughter’s card. Here are the errors I got:
When I added the Student Pass to the cart, I got the following error:
The Verification process has encountered some errors:
The Quote Type ‘Regular’ must have atleast only one items of type ‘Card Product’.
Product QTY and Card QTY does not match. Pls check ‘CSC Mon Pass St’ requested is null.
The Quote Type ‘Regular’ must have atleast only one Product added to the Card.
Please make the necessary changes.
Of course, it provided me no opportunity to fix any of these, and (surprisingly), when I clicked check-out, it actually did check me out, collect card info, and seemingly place the order. Of course, the order confirmation message wasn’t reassuring:
The responsibility of user ‘XXXXXX’ does not allow accessing view ‘Order Confirmation View (eSales)’.(SBL-DAT-00329)
So I tried to go to the FAQ. I got the error:
The responsibility of user ‘XXXXXX’ does not allow accessing view ‘FAQ First Level Category List View (eService)’.(SBL-DAT-00329)
I’ve submitted a help request regarding the poor error messages. Of course, it’s not just the error messages that are bad. Consider the following statement:
Orders placed prior to the 24th of the month will receive fare product for the current month. Orders placed after the 25th of the month will receive fare product for the following month.
This is really unclear what happens if you place the order on the 24th or 25th. Now, my order, placed today (the 25th) seemed to be for next month, but perhaps that was just random luck.
Poor, poor, website design.