Learning to Say I’m Sorry

Here’s an interesting job: Professional Apologist.

No, they don’t work for a politician. They work for airlines, and apologize to passengers for anything that goes wrong during a flight. Of course, they don’t stop the problem from happening, but that’s not their job. Instead, their job is to find out the situations in which something went wrong — a mechanical delay, bad weather, a medical emergency or a berserk passenger — then apologize to all passengers on that flight, within 24 hours of their bad experience, if possible.

I wonder what the professional qualifications are…

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