TQM for the Soul – Some Lunchtime Thoughts

userpic=tallitA dear friend of mine, Rabbi Sheryl Lynne Nosan-Lantzke, has been posting over on Facebook at teaser about the High Holy Days: First “Getting…”, then “Getting ready…”, then “Getting ready for…” and so on, at a speed of about one per day. This would make the National Slow Talkers of America (and Australia) proud. She does, however, have a point — the High Holy Days start Wednesday evening (even in Australia), and now is the time to get ready. In that spirit, I went to TAS’s recent S’lichot study and service (although we didn’t stay for the service, as my wife wasn’t feeling well). There were some interesting ideas discussed in the study that I want to share, for they reminded me very much of the only useful thing I ever got out of TQM.

Normally, as one prepares for the HHD, one focuses on what one has done wrong in the past year, and how to “right the wrongs”. This is very much a “repent ye sinners” tone, and it is off-putting to many. The approach taken during S’lichot at TAS, however, was based on the approach over at Let It Ripple — and focused more on character development and character traits. In particular, we discussed the periodic table of character strengths. We discussed where were were already strong, and what character strengths we might focus on in the upcoming year to improve.

Here’s the TQM connection: the only thing I ever got out of TQM was the notion of +/Δ: when evaluating a program, don’t focus on what went wrong. Focus on what went right, and those areas where you can improve. The character strength approach is similar: identify those character strengths you have. Identify those strengths you want to improve. Don’t focus on your failures: be positive, move forward instead of looking back.

This is a notion I can support, and it doesn’t even require that you buy into the spirituality side. What a wonderful way to explore making yourself better in the coming year. I suggest looking at the table of character strengths, and seeing where you can be stronger.

 

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